Capacity Development Support to Governance (CDSG) II – Digitalisation of local public services aims to support the further digitalisation of local service at local government level helping to ensure that digital process can be appropriately applied by public officials and used by the population to access public service.

The improved exchange of information between the levels of government, but also the improved access of the population to public services (e.g. those offered by the municipal ward offices) should help to ensure that public tasks in the multi-level government system are offered in line with citizens’ demands; thereby strengthening the legitimacy of the federal system.

Our activities mainly focus on:

• Mapping of digital readiness, identifying stakeholders and Local Digital Initiators;
• Mapping and mobilising of support in municipalities for digital service delivery;
• Supporting municipalities to design, adopt, test, pivot and deliver new public digital services and act as multipliers and initiators for digital service delivery;
• Developing capacities of users of services, such as women and members of disadvantaged groups to access and use digital local services.